Frequently Asked Questions

Yes, Nicole will work with you to complete the forms online, or by paper and email, fax, or USPS mail back to the office.

This paperwork needs to be received at least 48 hours before your first appointment, or we reserve the right to cancel or reschedule your consult.

Our practice is primarily medication management, with brief therapeutic interventions. To be comprehensive, providers will ask if you are experiencing abnormal stressors, sleep concerns, appetite changes, activity levels, or experiencing panic, mania, depression, or anxiety. We however are unable to offer 60-minute counseling sessions every other week. We recommend, but do not require, patients to maintain an independent relationship with a counselor in addition to our services.

We recommend messaging in the portal or calling the office when you have 5 days of medication left. This will ensure if you reach out on a Thursday afternoon after the office is closed, that you will have enough medication until it is refilled by a provider on Monday. This is a worst-case scenario, but we never want a patient to run out of medication. While we do understand occasional emergencies or forgetfulness happen, please attempt to reach out with 5 days notice. (Most scripts will be filled within 24 hrs on Monday-Wednesday)

Most insurance plans have out of network coverage, where you see a provider who is not on your insurance panel, you pay for their services, and then your insurance company pays you back.

Most plans have this coverage, but some don’t or have a high deductible (the amount you must first pay before they reimburse you.)

To find out what your plan’s coverage is, call the customer service phone number on the back of your insurance card and ask two important questions:

What is my out of network deductible?

What is my out of network % reimbursement?

Here is an example, if you have met your deductible, and you have an 80% out of network reimbursement, and a bill for $150, you would pay the $150 and receive $120 back in the mail from the insurance company by check. Your out-of-pocket cost would be $30 (20%)